Frequently Asked Questions

Question 1

Is the machine empty when purchased? Who helps enter the menu and products?

Accepted Answer

We offer an initial setup service. If you have menu photos or a product list, we can help you import the data. Later, if you want to change prices or add new dishes, you can do it yourself in seconds from the dashboard.

Question 2

What happens if the internet goes down during busy hours? Can I still collect payments?

Accepted Answer

No problem. The system supports offline mode. You can continue taking orders, printing tickets, and collecting payments without internet. Data will automatically sync to the cloud once the connection is restored.

Question 3

Is it easy to split the bill or share costs among several customers?

Accepted Answer

Very easy. The system allows splitting the bill evenly by number of people or by specific items. You can print separate tickets, adapting to local customs.

Question 4

If I take an order on the terrace, does the ticket print in the kitchen automatically?

Accepted Answer

Yes. We support multi-printer configuration. When taking orders in the dining area, food orders print in the kitchen and drinks at the bar automatically, saving waiters unnecessary trips.

Question 5

Can waiters take orders with a mobile or tablet at the table?

Accepted Answer

Yes. Connecting to the shop's WiFi, they can use any mobile device to order directly, sending the order to the kitchen instantly and increasing table turnover.

Question 6

Is the daily cash close (Cierre de Caja) complicated?

Accepted Answer

It's a one-click process. The system calculates the total cash and card payments. You only need to enter the actual cash in the drawer, and the system verifies any discrepancies and prints a clear report.

Question 7

If a customer cancels a dish or returns an item, how is it handled?

Accepted Answer

You control permissions. You can set it so only the manager or specific employees can authorize returns or cancellations, preventing unauthorized actions.

Question 8

Can I give discounts or offer complimentary items to regular customers?

Accepted Answer

Yes. The system supports manual discounts (e.g., 10% off) or complimentary items (Invitación). All these actions are recorded in reports for your review.

Question 9

Can we design the table plan on screen according to my layout?

Accepted Answer

Yes, we configure the table map (main hall, terrace, second floor) according to your actual layout, so waiters can locate tables at a glance.

Question 10

If they only buy a coffee or bread, do I have to select a table?

Accepted Answer

No. We have a 'Quick Sale' mode, ideal for bars or retail counters, where you select the product and charge directly without assigning a table.

Question 11

Can I put the WiFi password or 'Thank You' on the ticket?

Accepted Answer

Yes. You can fully customize the header (logo, address) and footer (messages, WiFi, holiday greetings) of the ticket.

Question 12

I have old printers and a cash drawer, can I use them?

Accepted Answer

Our software is highly compatible. It works with most standard USB/Network receipt printers and cash drawers. Send us the model, and we'll confirm.

Question 13

What hardware is included in the pack?

Accepted Answer

The standard pack usually includes: Touchscreen POS, receipt printer, and automatic cash drawer. Depending on your business, you can add scanners, scales, or handheld ordering devices.

Question 14

Does the cash drawer open automatically?

Accepted Answer

Yes. When you select cash payment, it opens automatically. It can also be opened manually with a permission code if you need change.

Question 15

I run a supermarket, can I connect a scale?

Accepted Answer

Yes. We support connected scales. Place fruit or vegetables on it, and the system reads the weight and calculates the price automatically, just like in large supermarkets.

Question 16

Does the scanner work well? Does it read scale barcodes?

Accepted Answer

It supports omnidirectional scanning. It reads product barcodes and scale-generated labels quickly.

Question 17

Can it connect with the bank's card terminal (Datáfono)?

Accepted Answer

Yes. The system records card payments. With certain smart terminals, we can send the amount directly to the card machine to avoid typing errors.

Question 18

There is a lot of smoke in the kitchen, will the printer break?

Accepted Answer

We recommend specialized network kitchen printers with protective covers against oil and water, and buzzers for noisy environments.

Question 19

Can the customer see what they are buying?

Accepted Answer

You can add a Customer Display facing the client that shows product names and prices in real-time, building trust.

Question 20

If the touchscreen fails, can I use a mouse?

Accepted Answer

Yes. The unit has USB ports. If the touchscreen is damaged, you can connect a standard mouse and keyboard to keep operating without interruption.

Question 21

What is the warranty? What if it breaks?

Accepted Answer

Hardware has a legal warranty (usually 2 or 3 years depending on the component). In case of failure, we perform remote diagnosis, and if it's hardware, we manage repair or replacement.

Question 22

I'm not at the shop, can I view sales from my mobile?

Accepted Answer

Of course. That's the advantage of the cloud. You can view real-time sales and occupied tables from your mobile, wherever you are.

Question 23

How do I prevent employees from stealing or cheating?

Accepted Answer

The system has a detailed log. Every deletion, return, or discount is recorded with time and user. If the cash doesn't match, the system alerts you.

Question 24

Is stock deducted automatically when selling?

Accepted Answer

Yes. Every sale automatically deducts from inventory. It helps you control stock precisely.

Question 25

How do I control stock in a restaurant? How is a drink deducted?

Accepted Answer

We can set up recipes (Escandallo). For example, a Gin Tonic deducts 50ml of gin and 1 tonic water. It requires initial setup but is very useful for cost control.

Question 26

Does it alert if a product is running low?

Accepted Answer

Yes. You can set minimum stock levels. If Coca-Cola drops below 10 cases, the system alerts you to restock and can even generate draft orders.

Question 27

Can I know which dish sells best or which doesn't sell?

Accepted Answer

The reporting panel is powerful. You can view sales rankings by day, week, or month to adjust your menu and remove slow-moving items.

Question 28

I have several shops, can I manage them together?

Accepted Answer

Yes, multi-store support. You can change prices in all stores at once or view data for each one from a single account without traveling.

Question 29

Can I export data for the accountant?

Accepted Answer

Yes. Sales and invoices can be exported to Excel or PDF with one click to send to your accountant, eliminating paper handling.

Question 30

Can I let customers pay on credit (Tabs)?

Accepted Answer

Yes. You can create customer profiles and allow credit tabs. The system keeps the balance pending to be collected on their next visit.

Question 31

How do I see each waiter's performance?

Accepted Answer

The system supports individual employee accounts. You can view total sales for each one to calculate commissions or incentives.

Question 32

Is the POS compliant with the new VeriFactu regulations and anti-fraud laws?

Accepted Answer

Yes, our system is fully adapted to VeriFactu. It generates compliant QR codes and processes data according to Tax Agency requirements to ensure full compliance.

Question 33

Why must the ticket have a QR code?

Accepted Answer

It's mandatory under VeriFactu. It contains fiscal data of the transaction. Customers can scan it to verify the invoice on the AEAT website, proving your business is legal.

Question 34

If I make a mistake on a ticket, can I delete it?

Accepted Answer

The Anti-Fraud Law strictly forbids deleting issued invoices. But don't worry, our system allows a one-click 'Rectification Invoice', which legally corrects the error.

Question 35

If the internet goes down, can I issue invoices? Will I be fined?

Accepted Answer

No fine. The law allows offline operation. The system saves data and sends it to the Tax Agency automatically when the connection returns, without you doing anything.

Question 36

Does the system help with tax inspections?

Accepted Answer

Yes, a lot. Having standardized real-time records makes the Tax Agency trust compliant software more. It reduces the risk of surprise inspections due to 'unclear accounts'.

Question 37

Do I have to pay extra for tax regulation updates?

Accepted Answer

No. Our service includes regulatory updates. If the Tax Agency changes the rules, we update the system centrally to keep your business compliant.

Question 38

Can I issue a full invoice for companies?

Accepted Answer

Yes. You can enter the company Name and Tax ID at payment and print a full invoice (A4 or ticket) valid for tax deduction.

Question 39

Can the VAT rate be changed if the law changes?

Accepted Answer

Yes. The system comes with standard rates (21%, 10%, 4%, 0%). If they change, we can mass update products with the new rate.

Question 40

Does the software have anti-tamper certification?

Accepted Answer

Yes. It meets software certification standards, with mechanisms preventing alteration of sales records, a key guarantee during inspections.

Question 41

Do you support TicketBai in the Basque Country?

Accepted Answer

Yes. If your business is in the Basque Country, we enable TicketBai mode to generate specific QR codes and files for the provincial treasuries.

Question 42

If I stop using the system, is my data deleted?

Accepted Answer

Your data belongs to you. By law, you have the right to export and keep it (Excel/XML) for the 4 years required. We will assist you with the export.